Triplebuy LLC
Return Policy:
There is a 14 day return policy that is calculated from the time that the shipping carrier has delivered the item. We charge a 25% restocking fee under any circumstance, No exceptions! Buyer must contact seller for return authorization before returning an item.Also, all returns by the shipping carrier due to a customer rejecting delivery or unavailable to arrange for pickup at the shipping carrier facility will also be subject to a 25% restocking fee. Unauthorized returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense. Return shipping charges are the sole responsibility of the customer. The returned item must be in its original packaging with all documentation and accessories. Any dismantled, marked, or visibly defaced product by the buyer will be charged a 10% fee. We have recorded all Serial Number and Service Tag# for every laptop we sell. So please do not attempt to return/exchange something that we do not ship. Please do not remove the tamper sticker on the access cover or you will not be able to return the item. Shipping fee is non-refundable. We reserve the right to test all returns. Any returned item that is damaged due to customer misuse, missing parts, or in a condition that cannot resell due to customer tampering will result in a higher restocking fee of up to 95% of the sales price based on the condition of the product.
Shipping Policy:
We only ship to the 48 continental United States.· We do not ship internationally. Shipping/handling/insurance fee and method is non-negotiable. Package will be shipped by USPS or UPS Ground Service. We cannot ship to PO Boxes and APO/FPO/AFO address. Physical address only. You will receive a tracking number once the item has shipped. Please track your package and make sure someone is available to sign it with shipping carrier. Additional re-shipping fee will be required IF the package is returned to us as un-deliverable. Phone number is required for all shipments. Item will be shipped out within 3~5 business days once the payment has cleared.
Warranty:
All items are manufacturer refurbished and therefore come with a 90 day limited warranty from Asus unless otherwise stated.